Shipping Policy

Effective Date: January 16, 2025

1. Introduction

This Shipping Policy outlines the terms, conditions, and procedures governing the shipment and delivery of products purchased from Ultimate Ski Outfits (“we,” “us,” or “our”) to our customers (“Customer,” “you,” or “user”). This policy is designed to ensure transparency and clarity regarding our shipping processes. This shipping policy is a legally binding agreement which forms part of the wider Terms and Conditions of using our website, ultimateskioutfits.com. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy. We encourage all customers to read this policy carefully before making a purchase and to retain a copy of this policy for future reference. We are committed to providing a reliable and efficient shipping service, and we strive to deliver your products to you in a timely manner. We reserve the right to amend this policy at any time; it is your responsibility to check our website regularly for any updates to this policy. This version of the shipping policy supersedes all previous versions.

2. Order Processing Time

  • Standard Processing Time: We aim to process all orders within 1-2 business days of receiving your order and payment confirmation. Please note that order processing may be delayed during busy periods, such as holidays or sales events. We will make all reasonable efforts to ensure your order is processed within this timeframe.

  • Exclusions: Please be aware that processing time excludes weekends and public holidays. Any order received on a weekend, or a public holiday, will be processed on the next business day.

  • Confirmation Email: Once your order has been processed, you will receive a shipping confirmation email with tracking information.

3. Shipping Methods

We offer various shipping options, which may vary depending on your location and the products you purchase. The available shipping options will be displayed during the checkout process. Some of the most common shipping methods we may use are:

  • Standard Shipping: Typically delivered within 3-7 business days.

  • Expedited Shipping: Typically delivered within 2-3 business days.

  • Overnight Shipping: Typically delivered within 1 business day (subject to order processing times).

  • Ground Shipping: A more cost-effective option which may be available depending on your location.

  • Other Options: We may offer additional shipping options from time to time, and we will clearly communicate these to you as part of the order and checkout process.

The availability of each shipping option will be determined by your location, the size of your package, and the value of your order. We reserve the right to change our shipping options at any time. We may choose to use any shipping provider that we deem suitable.

4. Shipping Costs

  • Calculation: Shipping costs are calculated based on the shipping method chosen, the destination address, and the weight and dimensions of the items in your order.

  • Display at Checkout: The exact shipping costs will be displayed during the checkout process before you finalize your order.

  • Free Shipping: We may offer free shipping on orders over a specific value or for particular promotions. Any free shipping options, terms and conditions will be clearly displayed on our website as part of the relevant offer.

  • Additional Fees: We are not responsible for additional fees that may be imposed by customs or local postal carriers in the destination country, and these fees will be the responsibility of the customer to pay. We will not refund or reimburse any such fees.

5. Delivery Times

  • Estimates: Delivery times are estimates and not guaranteed. We do our best to ensure your order is delivered within the expected timeframe, however delivery times may be affected by factors beyond our control such as weather conditions, shipping carrier delays, customs processing times, or other unforeseen circumstances.

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number which you can use to monitor your shipment’s progress.

  • Holiday Delays: Please be aware that delivery times may be extended during busy periods, such as holidays or sales events.

  • Rural Areas: Delivery to rural or remote locations may take longer than the estimated delivery timeframes.

6. Shipping Addresses

  • Accuracy: You are responsible for providing an accurate shipping address. We are not liable for packages delivered to an incorrect or incomplete address that you have provided. We urge you to review your shipping address carefully before placing your order.

  • Address Changes: If you need to change your shipping address after placing an order, you must contact us as soon as possible. We will make every reasonable effort to amend your address; however, we cannot guarantee address changes will be possible once your order has been processed. We are not liable for any costs, damages or delays if an address change is not possible.

  • Undeliverable Addresses: If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment at your expense, and we may cancel your order in instances where we are unable to arrange reshipment. You will be responsible for all costs of reshipping an item.

7. Shipping Restrictions

  • Geographic Restrictions: We may not ship to all locations. We reserve the right to refuse to ship to any location that we consider high-risk, or where we have difficulty shipping products. Shipping availability will be shown at the checkout page.

  • Product Restrictions: Some products may have shipping restrictions due to their nature or legal regulations. These restrictions will be stated on the product page.

  • Customs and Import Fees: Customers are responsible for any customs duties, taxes, or import fees incurred when receiving international shipments. Ultimate Ski Outfits is not liable for any such fees.

8. Risk of Loss

  • Transfer of Risk: The risk of loss and title for all items purchased from us pass to you upon our delivery of your order to the shipping carrier.

  • Shipping Insurance: We may offer shipping insurance as an option, and this will be available at checkout. We may include insurance on certain orders at our discretion.

  • Claims: If your order is lost or damaged during transit, you are responsible for filing a claim with the shipping carrier. Ultimate Ski Outfits will assist you with this process if we can, but we are not liable for any damage or losses during shipping.

9. Delivery Confirmation

  • Proof of Delivery: Many shipping methods provide a proof of delivery. This proof of delivery will confirm that the package has arrived at the designated delivery address.

  • Responsibility for Acceptance: You are responsible for ensuring that you receive the delivery of your order, and for signing for it if required. We are not responsible for packages that have been signed for at your address by any other person.

  • Delivery Refusal: If you refuse to accept the delivery of your order, this may be returned to us, and you may be liable for any costs of return shipping. We are not required to re-ship items which are refused by the customer.

10. Order Tracking

  • Tracking Numbers: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number that you can use to track your order’s progress on the shipping carrier’s website.

  • Tracking Issues: If you encounter any issues with your tracking information, please contact our customer support team at info@ultimateskioutfits.com

11. Delays and Issues

  • Notification: If we anticipate any significant delays to your order, we will make reasonable efforts to notify you promptly.

  • Liability: Ultimate Ski Outfits is not liable for shipping delays or damages caused by events outside of our control, including but not limited to, weather conditions, shipping carrier delays, or customs processing times.

  • Resolution: In the event of any shipping delays or issues, please contact our customer support team for assistance.

12. Changes to this Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. We advise you to regularly review this policy for any changes. By continuing to use our services, you are agreeing to be bound by the most current version of this shipping policy.

13. Contact Information

If you have any questions or concerns regarding this Shipping Policy, please contact us at:

Ultimate Ski Outfits
180 Webb Pond Eastbrook Rd
Franklin, Maine
Phone number: 207 565-2985
Email: info@ultimateskioutfits.com
Website: ultimateskioutfits.com