Refund and Returns Policy

Effective Date: January 16, 2025

1. Introduction

This Refund and Returns Policy outlines the procedures, conditions, and guidelines for returning products purchased from Ultimate Ski Outfits (“we,” “us,” or “our”) and receiving a refund or exchange. This policy is an integral part of our commitment to customer satisfaction and is designed to be fair, transparent, and easy to understand. This policy forms a part of the wider Terms and Conditions of using our website, ultimateskioutfits.com. By purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by this Refund and Returns Policy, which is a legally binding agreement between the customer and Ultimate Ski Outfits. We urge you to read this policy carefully before making a purchase and retain a copy for future reference. We may amend this policy at any time, and any changes will be made available on our website; it is your responsibility to remain up to date with the terms of this refund and return policy. We strive to provide a high level of service and this is our commitment to ensuring you have a clear understanding of your rights as a customer.

2. General Conditions for Returns

  • Return Timeframe: We accept returns for most products within 30 days of the original purchase date, as indicated on your order confirmation. Any returns requested after this 30 day period will not be accepted. We offer this 30 day returns period to ensure you have sufficient time to assess your purchase and determine if it meets your expectations. We reserve the right to refuse a return if the request is made outside of this time period.

  • Condition of Returned Items: To be eligible for a refund or exchange, returned products must be in their original condition, unused, unwashed, and with all original packaging, tags, labels, and included accessories, documents, promotional materials and protective packaging. Products that have been used, altered, damaged, or are not in their original condition are not eligible for a refund or exchange and will be returned to the customer at the customer’s expense. We reserve the right to refuse any return which is not returned in the condition described here. The product must be in a condition that is re-sellable.

  • Original Packaging: Products must be returned in their original, undamaged packaging. This includes all boxes, inserts, wrapping, protective materials, and any other item that was part of the original packaging of the product. Any item not returned in its original packaging may not be eligible for return or refund, or may be subject to a restocking fee, depending on the condition and type of item.

  • Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or order number, when returning a product. Returns cannot be processed without proof of purchase. Your order number is the easiest way to track and confirm your purchase; without it, we will have difficulty verifying your order.

  • Responsibility of Return Shipping: Unless the product is defective, damaged upon arrival, or the return is a result of our error, the customer is responsible for the cost of return shipping. You are responsible for the safe packaging of the returned item and ensuring it is received safely at our return address. We recommend you use a trackable shipping service to ensure your returned items are safely received. If we do not receive a returned item, you will be required to provide evidence of postage.

  • Return Shipping Label: In cases of defective products, damage upon arrival, or if the return is due to our error, we will provide you with a prepaid return shipping label. Contact our customer support department to obtain a return label before shipping any defective items back to us. Do not return defective products without contacting us first.

3. How to Initiate a Return

  • Contact Customer Support: Before returning any product, you must contact our customer support team at info@ultimateskioutfits.com to initiate the return process. Please provide your order number, the product you wish to return, and the reason for the return.

  • Return Authorization: We will provide you with a return authorization number and instructions on how to return the product. Returns that are sent without a valid return authorization number may be refused and returned at the customer’s expense.

  • Packaging: Securely package the product in its original packaging and include all original documents, accessories, and any other item that was part of the original shipment.

  • Shipping: Ship the product to the return address provided by our customer support team. Please use a reliable shipping service that provides tracking information. You are responsible for ensuring we receive your return in a timely fashion and in the condition described in this policy.

  • Processing: Once we receive the returned product, we will inspect it to ensure it meets our return conditions. If the return is approved, we will process your refund or exchange.

4. Refunds

  • Refund Processing Time: Once we receive your return and confirm that it meets our return conditions, refunds will be processed within 7-10 business days. Please note that the exact time it takes for your refund to reach your account may depend on your payment provider.

  • Method of Refund: Refunds will be issued to the original payment method used for the purchase. We will not issue refunds via any other method, including via bank transfer, or in the form of checks or money orders.

  • Refund Amount: The refund amount will be the purchase price of the product, excluding original shipping fees, unless the return is due to a defect, damage upon arrival, or an error by Ultimate Ski Outfits, in which case, we will refund the original shipping cost.

  • Restocking Fees: In some circumstances, if a product is not returned in its original condition, it may be subject to a restocking fee. This is at the sole discretion of Ultimate Ski Outfits. We will contact you if a restocking fee will be applied to your refund.

5. Exchanges

  • Exchange Subject to Availability: Exchanges are subject to product availability. If you want to exchange an item for a different size, color, or model, please contact our customer support team to confirm the requested exchange is possible. If the item is out of stock, we may offer you a full refund instead of an exchange.

  • Price Differences: If the new item has a higher price, you will be required to pay the difference. If the new item has a lower price, we will refund the difference to your original payment method.

  • Exchange Shipping: You are responsible for the return shipping costs of the original item and may also be responsible for the shipping costs for the new exchanged item.

  • Exchange Authorization: We will provide a return authorization and instructions for shipping the original item back to us. We will ship the exchanged item to you once we have received the original returned item and have confirmed that it is in an acceptable condition.

6. Defective Products

  • Reporting Defects: If you receive a defective product, please contact us immediately, with supporting evidence such as photos or videos, to clearly demonstrate the defect, along with your order number.

  • Return Shipping: For defective products, we will provide you with a prepaid return shipping label. We will not refund or return any shipping costs paid by the customer if they choose to return the defective item by a method not provided by us.

  • Refund or Replacement: You can choose to receive a full refund or a replacement (subject to availability). We will make all reasonable efforts to provide a replacement; however, if the replacement item is out of stock, we may provide a refund instead.

  • Inspection: Returned defective items will be inspected upon receipt. If the item is found to be not defective, or if the defect is caused by user error or negligence, the item will be returned at the customer’s expense and no refund or replacement will be offered.

7. Non-Returnable Items

  • Final Sale Items: Some items may be marked as final sale, which means they are not eligible for return or exchange unless they are defective or damaged upon arrival.

  • Digital Items: Software, downloads, and other digital items are generally non-returnable.

  • Hygiene Products: For hygiene reasons, certain products may not be returnable. Any such products will be clearly marked on our website as non-returnable.

  • Other: Other non-returnable items may be clearly marked as non-returnable on the product page.

8. Right to Refuse Returns

Ultimate Ski Outfits reserves the right to refuse a return, exchange, or refund if the product is not returned in accordance with this policy, or if the return is outside of the permitted returns period. If we refuse a return, we may return the item to the customer, at the customer’s expense.

9. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website, and it is your responsibility to regularly check this page for any changes. Your continued use of our services constitutes your agreement to the changes, and you are bound by the version of this policy in place at the time of your purchase.

10. Contact Information

If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:

Ultimate Ski Outfits
180 Webb Pond Eastbrook Rd
Franklin, Maine
Phone number: 207 565-2985
Email: info@ultimateskioutfits.com
Website: ultimateskioutfits.com