Sales Policy

Effective Date: January 16, 2025

1. Introduction

This Sales Policy outlines the terms and conditions governing the sale of products by Ultimate Ski Outfits (“we,” “us,” or “our”) to you, the customer (“Customer,” “you,” or “user”). This policy is designed to ensure a clear, fair, and transparent shopping experience. It details all aspects of the purchase process, from order placement to returns, and is an integral part of the Terms and Conditions of using our website, ultimateskioutfits.com. By purchasing products from us, you acknowledge that you have read, understood, and agree to abide by this Sales Policy, which is legally binding on both Ultimate Ski Outfits and the customer. We encourage all customers to read this policy carefully before making a purchase. We are committed to providing a high quality and reliable service, and this sales policy forms a critical part of that commitment. This policy is subject to change without notice; it is your responsibility to check this page periodically for updates. We reserve the right to modify this sales policy at any time at our sole discretion.

2. Order Acceptance and Contract Formation

  • Order Placement: When you place an order on our website, it constitutes an offer to purchase the selected products. We will acknowledge the receipt of your order via an automated order confirmation email. This email serves as confirmation that we have received your offer, but does not constitute formal acceptance of your order. The automated email will contain key details about the order, including products ordered, shipping information, price and your order number.

  • Order Acceptance: A contract is formed between you and Ultimate Ski Outfits when we accept your order by dispatching the product and sending a separate shipping confirmation email. This email will confirm that your order has been shipped and that your contract with Ultimate Ski Outfits has come into effect. We may choose to reject any order, or any part of it, for any reason, at our sole discretion. Such reasons include, but are not limited to, stock availability, pricing errors, or suspicion of fraud. If we choose to reject or cancel your order, we will notify you as soon as possible by email.

  • Order Confirmation: You will receive an order confirmation email that summarizes your purchase details. Please review the details carefully and notify us immediately if any information is incorrect. Keep your order confirmation email safe, as it is proof of purchase and will be needed for all future communication with us about the order.

  • Right to Refuse Order: We reserve the right to refuse or cancel any order for any reason, including if a product is out of stock, we are unable to process payment or suspect fraudulent activity. If we cancel an order, we will issue a full refund to the original payment method. We are under no obligation to provide a reason for declining or cancelling an order, and any such decision will be at our sole discretion.

3. Product Pricing and Payment

  • Pricing Accuracy: While we strive to display accurate pricing on our website, errors may occur. If a pricing error is discovered, we will contact you before processing your order and offer you the option to accept the corrected price or cancel your order. Ultimate Ski Outfits is not liable for any loss or damages incurred by you as a result of pricing errors on our website. All prices are displayed in U.S. Dollars (USD) and are exclusive of any applicable sales tax, shipping charges, or other charges which will be shown before completing your purchase at the checkout page.

  • Price Changes: Prices are subject to change at any time without prior notice. Once an order has been placed and accepted by us by dispatch, the price will remain as per the order confirmation email. Any price changes made by Ultimate Ski Outfits after the dispatch confirmation will have no bearing on your original order. However, in instances of a pricing error, we reserve the right to cancel or modify the order before dispatch.

  • Payment Methods: We accept various payment methods, which will be displayed during checkout. You represent and warrant that you have the authority to use the chosen payment method. We employ industry-standard security measures to protect your payment information; however, we cannot guarantee the security of any transmission of information over the internet, and we will not be liable for any damages arising out of any security breach which is not caused directly by us.

  • Sales Tax: Applicable sales tax will be applied to your order based on your shipping address, in accordance with state and local tax laws. The exact amount of tax charged will be displayed at checkout. The customer is responsible for all applicable sales taxes. Ultimate Ski Outfits is not responsible for sales taxes not collected or remitted during your purchase.

  • Currency: All prices are displayed in U.S. Dollars (USD). Payments must be made in U.S. Dollars. Any foreign currency payments will not be accepted, and any attempts to purchase using foreign currencies will be rejected. We are not responsible for any currency conversion fees or exchange rate fluctuations that may be applied to your purchase by your bank or credit card company.

4. Shipping and Delivery

  • Shipping Options: We offer several shipping options, with costs and delivery times that may vary depending on location, size of the order, and speed of the shipping service chosen by you during the checkout process. We provide information about delivery estimates during checkout but cannot guarantee the time of delivery. Estimated delivery time is not an essential condition of this contract.

  • Shipping Costs: Shipping costs are calculated based on your delivery address, the size and weight of the package, and the shipping method selected. These costs will be displayed at the checkout before you submit your order. We offer free shipping only in specific circumstances which will be explicitly stated on the website.

  • Delivery Times: While we strive to ship orders within the timeframe indicated, delivery times are estimates and may be affected by factors outside of our control, including shipping carrier delays, customs inspections, weather events, or other unforeseen circumstances. You can track the progress of your order using the tracking number provided in your shipping confirmation email. We are not liable for any damages, losses, or costs incurred due to shipping delays caused by issues outside of our reasonable control.

  • Shipping Address: You are responsible for providing an accurate shipping address. We are not liable for packages delivered to an incorrect address that you provided. If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment at your expense. You are responsible for any costs related to reshipping an order if incorrect or insufficient address details were provided during the initial purchase.

  • Risk of Loss: The risk of loss and title for all items purchased from us pass to you upon delivery to the shipping carrier. You are responsible for filing any claims with the carrier in the event of a damaged or lost shipment. Ultimate Ski Outfits will assist you in processing claims with the shipping carrier, where appropriate, but is not responsible for packages damaged or lost by the carrier during delivery.

5. Returns, Exchanges, and Refunds

  • Return Policy: We accept returns for most products within 30 days of the original purchase date, provided that the product is returned unused and in its original packaging, along with all of the original packaging, documentation, accessories and any promotional materials sent with the product. You are responsible for the return shipping costs, unless the product is defective, damaged upon arrival, or if the return is a result of our error in fulfilling your order, at which point we will provide you with a prepaid return shipping label. Items must be returned in ‘as new’ condition to be eligible for a refund. If the returned item is not in ‘as new’ condition, a refund may be refused. We are under no obligation to return any item if it is not returned as specified in this policy.

  • Exchange Policy: Exchanges are subject to product availability. If you wish to exchange your product, please contact us to confirm the exchange is possible. You will be responsible for return shipping of the original item, and we may ask for payment for the return shipping of the new item. We will make all reasonable efforts to complete exchanges but can’t guarantee that an exchange will be possible, particularly if the requested item is out of stock or unavailable. The process of refund and purchase may be used if the customer does not wish to wait for the exchange, or if an exchange is not possible.

  • Refunds: Refunds will be processed within 7-10 business days of receiving the returned item and verifying that it meets our return policy criteria. Refunds will be issued to the original payment method. The refund will be for the price of the item; any shipping costs associated with the original purchase will not be refunded, except in instances of defective items or our error in filling your order. The exact time it takes for your refund to reach your account may vary, depending on the policies and procedures of your payment provider.

  • Defective Products: If you receive a defective product, please notify us immediately. We may request photos or video evidence of the defect to facilitate the return or exchange process, and we will provide you with a prepaid return label for defective items. You can choose to receive a full refund or a replacement, subject to product availability. We will make every reasonable effort to address the issue and provide a resolution.

  • Non-Returnable Items: Certain items are not eligible for return or exchange, such as software, digital items, items sold as final sale or items that have been used or which are not in their original, resalable condition. These items will be clearly marked on our website. Any item that has been damaged by the consumer is not eligible for return or refund.

6. Product Warranties

  • Manufacturer Warranties: Many of our products come with manufacturer warranties. Please refer to the warranty information provided with your product. Ultimate Ski Outfits does not offer additional warranties beyond those offered by the manufacturer. You may need to contact the manufacturer directly to process a warranty claim.

  • Warranty Limitations: To the extent permitted by applicable law, Ultimate Ski Outfits disclaims all implied warranties, including any implied warranties of merchantability or fitness for a particular purpose. In no event will we be liable for any indirect, incidental, or consequential damages. Our liability is strictly limited to the amount you paid for the product, in instances of defective goods, and will not include damages or costs you may incur as a result of using the defective goods.

7. Limitation of Liability

  • To the maximum extent permitted by law, Ultimate Ski Outfits will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of our website or products.

  • Our total liability for any claim, whether in contract, tort, or otherwise, will not exceed the purchase price you paid for the products in question.

  • We do not guarantee that our website will be error-free, available uninterrupted, or free from viruses.

  • We are not liable for any damages or issues caused by third-party software or services integrated with or used in connection with our website.

8. Sales Promotions and Discounts

  • Promotional Terms: Sales promotions and discounts are subject to specific terms and conditions, which will be outlined in the offer details.

  • Right to Modify: We reserve the right to modify or cancel any promotion at any time without prior notice. Promotional codes and offers may not be combined, unless explicitly stated otherwise.

  • Availability: Promotions and discounts may be subject to availability, and may be offered for a limited time.

9. Compliance

We are committed to complying with all applicable laws and regulations relating to the sale of our products, including consumer protection laws, data protection laws, and trading standards laws. It is your responsibility to ensure that you comply with any applicable local, state, and federal laws regarding the purchase, import, or use of our products.

10. Contact Information

If you have any questions or concerns about this Sales Policy, please contact us at:

Ultimate Ski Outfits
180 Webb Pond Eastbrook Rd
Franklin, Maine
Phone number: 207 565-2985
Email: info@ultimateskioutfits.com
Website: ultimateskioutfits.com